Contact the NovoCare Customer Care Centre

For general or product enquiries please click here and fill in the enquiry form. We aim to answer your enquiry within 5 working days of the enquiry being sent.

If you require a faster response please call our NovoCare Customer Care Centre Monday - Friday on 1800 668 626.

NovoCare Customer Care Centre is able to offer a number of services to healthcare professionals and consumers. Highly trained staff have access to information resources which support the Novo Nordisk product portfolio.

Reasons to contact us:
• Diabetes home monitoring diaries for people using Novo Nordisk
products
• Availability of Novo Nordisk products overseas
• Identification of insulin from overseas
• Storage and travelling with insulin
• Advice on the use of Novo Nordisk insulin delivery devices

We regret that we are unable to provide individual medical advice or supply the names of our products to the general public. In these circumstances individuals should contact their healthcare professional (Doctor, Nurse or Pharmacist).

We hold your information in accordance with the Privacy Act 1988, including for marketing purposes, unless you tell us not to. You may ask for access to your information or ask for a copy of our privacy policy.

Please fill in the form below: bookmark

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Enquiry: Please note that where an adverse event is reported, NovoCare Customer Care Centre may contact you to request additional information. *

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